Partner Terms

These Partner Terms apply when you register as a service partner on HOMEEIGO, in addition to our Terms of Service and Privacy Policy. You accept them by ticking the agreement box when you create your partner account. They form a binding agreement between you and HOMEEIGO Technologies Pvt. Ltd..

You are an independent professional, not an employee or agent of HOMEEIGO. You decide when you are online and which job offers you accept. HOMEEIGO provides the platform that connects you with customers, handles payment, and supports both sides; you perform the service and are responsible for its quality.

You must be at least 18 years old, legally allowed to work in India, and hold any licence or certification the service you offer requires. You may hold only one partner account, and it is personal to you: you may not let anyone else use it or send someone else to a job in your place.

Before you can take jobs, and from time to time afterwards, we verify you. You agree that:

True information

Everything you submit — your identity, PAN, Aadhaar, bank or UPI details, address and documents — is true, current and belongs to you.

Background checks

We and our verification providers may check your identity, address and background, as described in the Privacy Policy.

Keeping it current

You will update your details and re-upload documents when they change or expire.

Refusal

We may refuse or withdraw approval if verification fails or information turns out to be false.

When you accept a job you commit to arrive in the booked window, follow the service's steps and checklist in the app, use the materials the service requires, and complete the job the app records. If you cannot attend, cancel in the app as early as possible; repeated late cancellations or no-shows reduce the jobs offered to you and can lead to suspension.

Customers pay the price shown in the app at booking. HOMEEIGO keeps a commission, and you earn the rest; the commission and your earning for a job are shown in the partner app before you accept it. Tips are yours in full. You may not ask a customer for extra payment outside the app.

Your earnings are added to your partner balance when a job is completed and paid. You can withdraw to the bank account or UPI ID verified on your account, which must be in your name. We may hold a payout while a complaint, refund or safety review about that job is open, and we deduct tax at source where the law requires it.

Treat customers, their homes and their belongings with respect. Do not harass, threaten or discriminate against anyone, do not work under the influence of alcohol or drugs, and report any accident, damage or safety concern in the app straight away. HOMEEIGO may place a safety hold on your account while an incident is reviewed.

You receive a customer's name, address and job details only to do the job. Use them for that job alone: do not keep, copy, share or use them to contact the customer outside the app, during or after the job. Customer phone numbers are not shown to you.

Customers rate each job. Ratings and completion records affect the jobs offered to you. You may not ask customers to change a rating or offer anything in return for one. You can raise a dispute about a rating you believe is unfair through partner support.

You can stop using HOMEEIGO and delete your account at any time. We may suspend or end your account for false information, safety incidents, fraud, repeated cancellations or no-shows, or a serious breach of these terms; where it is safe to do so we tell you why and give you a chance to respond. Earnings for completed jobs are paid out after any open review ends.

You are responsible for loss or damage you cause while doing a job. HOMEEIGO's liability to you is limited to the fees we earned from your jobs in the three months before the claim, except where the law does not allow such a limit.

For help with a job, payout or your account, use partner support in the app. For a complaint about your personal data or how you have been treated, write to our Grievance Officer at privacy@homeeigo.com; we acknowledge within 24 hours and resolve within 15 days.

These terms are governed by the laws of India, and disputes are subject to the courts of Bengaluru, Karnataka, India. We will tell you in the app before material changes take effect; continuing to accept jobs afterwards means you accept the revised terms.