Refund & Cancellation Policy

We want every HOMEEIGO booking to be worth it. This policy explains when cancellations are free, how cancellation fees work, when you're entitled to a refund, and how quickly refunds reach you. It applies to all services booked through the HOMEEIGO customer web and mobile apps.

You can cancel any booking from the app. Fees depend on how close to the scheduled start time you cancel — the exact free-cancellation window is always shown before you confirm and pay:

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If a professional cancels or is unable to attend, you are never charged. Any amount already paid is refunded in full to your original payment method or HOMEEIGO wallet, and we'll help you rebook — often with priority matching.

Approved refunds are issued to whichever of these you prefer:

Original Payment Method

Card, UPI or netbanking refunds go back to the source account you paid from.

HOMEEIGO Wallet

Choose instant wallet credit for the fastest refund, usable on your next booking.

Wallet refunds are typically instant. Refunds to the original payment method are initiated within 5–7 business days of approval; the time to reflect in your account depends on your bank or card issuer and may take a few additional days.

The following are generally non-refundable, except where required by law:

Completed Services

Services delivered as described and accepted at completion.

Applicable Cancellation Fees

Fees incurred under the cancellation tiers above.

Consumed Membership Benefits

Discounts or perks already redeemed within a billing cycle.

If the service didn't meet HOMEEIGO's standards, raise a dispute within 48 hours of completion through in-app support with photos where possible. We'll first offer a free rework by a professional; if that isn't feasible or acceptable, we may issue a partial or full refund based on a fair review.

Paid memberships can be cancelled any time and will not renew. Refunds for the current billing period are pro-rated only where required by law or as expressly stated at purchase; benefits already consumed during the period are not refundable.

If you were charged but the booking failed, or you were charged twice for the same booking, the extra amount is automatically identified and reversed — usually within 5–7 business days. If you don't see it, contact support with your transaction reference and we'll resolve it quickly.

Most refunds are automatic. For anything else, go to Bookings → select the booking → Help, or contact our support team through the app. For unresolved issues you can escalate to legal@homeeigo.com. We aim to acknowledge refund requests within 24 hours.