Terms of Service

By creating an account, booking a service, or otherwise using the HOMEEIGO platform, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use the platform. These Terms form a legally binding agreement between you and HOMEEIGO Technologies Pvt. Ltd..

You must be at least 18 years of age and legally capable of entering into a binding contract to use HOMEEIGO. By using the platform you represent that you meet these requirements and that the information you provide is accurate and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorised use. We may refuse, suspend or terminate accounts that contain false information or are used in breach of these Terms.

HOMEEIGO is a technology platform that connects customers with independent, verified service professionals for home services including cleaning, kitchen, bathroom, laundry, ironing, wardrobe, balcony, car care, deep cleaning, senior care, pet care and other listed or future marketplace services. HOMEEIGO facilitates discovery, booking and payment; the professional performs the actual work.

Bookings are subject to professional availability, service area coverage and the details you provide. You must ensure safe, lawful access to the premises and an accurate scope of work. Providing incorrect information or unsafe conditions may result in rescheduling, additional charges or cancellation.

Prices are shown before you confirm a booking and may vary with scope, add-ons, location and demand-based dynamic pricing. Applicable taxes are displayed at checkout. Payments are processed by regulated third-party providers; by paying you authorise the charge for the selected service and any agreed add-ons.

HOMEEIGO may offer paid membership tiers with benefits such as priority booking, discounts and dedicated support. Membership fees, benefits, renewal and cancellation terms are disclosed at purchase. Benefits are non-transferable and may be revised with reasonable notice.

Referral rewards are issued when a referred user completes the qualifying action defined in the program. Rewards have no cash value unless stated, may expire, and may be withheld or reversed in cases of fraud, self-referral or abuse of the program.

Service professionals are independent contractors who agree to perform services professionally, punctually and in line with HOMEEIGO quality and safety standards. Partners must hold any required credentials, respect customer property and privacy, and comply with all applicable laws.

You agree to provide accurate booking details, safe site access, and respectful treatment of professionals. You must not request unlawful work, solicit professionals off-platform, or hold HOMEEIGO responsible for private arrangements made outside the platform.

You may cancel a booking through the app. Cancellation fees depend on how close to the scheduled start time you cancel; the free-cancellation window is shown at checkout. If a professional cancels, you will not be charged and any prepayment is refunded.

Approved refunds are initiated to your original payment method or HOMEEIGO wallet, typically within 5–7 business days (bank timelines may vary). Quality disputes must be raised within 48 hours of service completion. Full details are in our Refund & Cancellation Policy.

HOMEEIGO verifies partner identity and enforces safety and hygiene protocols. For your safety, keep valuables secured, supervise access where appropriate, and report any safety concern immediately through in-app support. Emergencies should always be reported to local authorities first.

The HOMEEIGO name, logo, software, designs and content are owned by HOMEEIGO Technologies Pvt. Ltd. and protected by law. You are granted a limited, non-exclusive, non-transferable licence to use the platform for its intended purpose. You may not copy, reverse-engineer, scrape or create derivative works without written permission.

We employ automated and manual controls to detect fraud and abuse. Attempting to manipulate pricing, payments, ratings, referrals or promotions, or using stolen payment instruments, is strictly prohibited and may result in immediate suspension and legal action.

You must not misuse the platform — including harassment, hate speech, unlawful content, tampering with security features, automated access without permission, or any activity that harms other users, partners or HOMEEIGO systems.

We may suspend or terminate access, with or without notice, for breach of these Terms, suspected fraud, legal requirements or risk to the platform or its users. Where lawful and practical, we will provide the reason and an opportunity to appeal.

To the maximum extent permitted by law, HOMEEIGO acts as an intermediary and is not liable for indirect, incidental or consequential damages. Our aggregate liability for any claim is limited to the amount you paid for the specific service giving rise to the claim. Nothing limits liability that cannot be excluded by law.

Most issues are resolved quickly through in-app support. Disputes that cannot be resolved amicably shall be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in Bengaluru, conducted in English.

These Terms are governed by the laws of India. Subject to the dispute-resolution clause above, the courts of Bengaluru, Karnataka, India shall have exclusive jurisdiction.

We may update these Terms to reflect changes in law, technology or our services. Material changes will be notified in-app or by email. Continued use after changes take effect constitutes acceptance of the revised Terms.